Privacy Policy

THE RENOVA NET ("THE RENOVA NET," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect through our website, forms, communications, and related services, how we use that information, when we may disclose it, how we protect it, and how you may contact us regarding your information.

THE RENOVA NET operates as a remodeling and construction lead-generation and referral service. We collect and qualify information about homeowners' project requests and may match those requests with contractors in our network.

THE RENOVA NET does not perform construction or remodeling work and does not act as the contractor for a project. Contractors in our network are independent businesses responsible for evaluating projects, providing estimates, negotiating terms, entering into contracts with homeowners, and performing the work.

Depending on how you interact with THE RENOVA NET, we may collect information that identifies, relates to, or could reasonably be associated with you.

• Contact Information includes your name, telephone number, email address, and other contact information you provide.
• Property Information includes the property address, ZIP code, property type, and other property or location information you provide in connection with a project request.
• Project Information includes the type of remodeling or construction project, project description, requested services, project scope, desired timing, preferences, budget information, and other information you voluntarily provide.
• Submitted Materials may include photographs, documents, or other materials you choose to submit when the applicable THE RENOVA NET form or service permits such submissions.
• Communication Information includes information contained in communications between you and THE RENOVA NET, including inquiries, requests, responses, and related correspondence.
• Lead Qualification and Matching Information includes information THE RENOVA NET uses to evaluate project requests and determine whether they may be appropriate for referral to contractors in our network.
• Technical and Usage Information may include IP address, browser and device information, operating system, approximate location derived from technical information, pages viewed, referring pages, timestamps, and information concerning how you interact with our website.

You should provide only information that is reasonably necessary for your project request and should not submit sensitive personal information unless specifically requested by THE RENOVA NET.

THE RENOVA NET may use information collected from you for purposes including:

• Receiving, reviewing, qualifying, and organizing your remodeling or construction project request.
• Communicating with you about your request, including confirming or clarifying project information.
• Determining whether your request may be appropriate for referral through our contractor network.
• Identifying and matching your project request with one or more contractors whose services may be relevant to your project.
• Providing applicable contractors with information reasonably necessary to respond to your project request.
• Facilitating communication between you and an independent contractor following a referral.
• Operating, maintaining, securing, troubleshooting, and improving our website, systems, forms, and services.
• Preventing fraud, abuse, unauthorized activity, and security incidents.
• Maintaining business records and complying with applicable legal, regulatory, tax, accounting, and other obligations.
• Enforcing our Terms of Service and protecting the rights, property, and safety of THE RENOVA NET, our users, contractors, and others.

THE RENOVA NET does not provide construction estimates, negotiate construction contracts, perform remodeling work, or control the price, scope, schedule, workmanship, or other terms of a contractor's services.

THE RENOVA NET may disclose personal information when reasonably necessary to operate our business and provide the services described in this Privacy Policy.

• Contractors in Our Network. When you submit a project request, THE RENOVA NET may provide relevant information to one or more independent contractors selected or matched through our network so that the contractor can contact you regarding your requested project. Information provided may include your name, contact information, property information, project information, and other information reasonably necessary for the contractor to evaluate and respond to your request.
• Third-Party Service Providers. THE RENOVA NET may use trusted third-party service providers to support website hosting, data storage, information processing, communications, security, analytics, automation, and other business functions. These providers may process or store personal information on THE RENOVA NET's behalf as necessary to provide the services for which they are engaged.
• Legal and Safety Disclosures. THE RENOVA NET may disclose information when reasonably necessary to comply with applicable law, legal process, governmental requests, court orders, or other legal obligations, or when reasonably necessary to investigate suspected fraud, abuse, security incidents, or other unlawful activity or to protect the rights, property, or safety of THE RENOVA NET, our users, contractors, or others.
• Business Transfers. Personal information may be transferred as part of an actual or proposed merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.

THE RENOVA NET does not sell homeowner personal information as a standalone data product. A referral of information to an independent contractor for the purpose of responding to a project request submitted by you is part of THE RENOVA NET's lead-generation and referral service.

Contractors receiving leads from THE RENOVA NET are independent businesses. THE RENOVA NET may review or qualify contractor information for participation in its network, but a referral does not constitute a guarantee, warranty, certification, or representation that a contractor will perform any particular work or enter into a contract with you.

After a referral, communications concerning estimates, pricing, contracts, scheduling, permits, construction, workmanship, warranties, payment, and completion of the project are between you and the independent contractor.

THE RENOVA NET is not a party to the construction agreement between a homeowner and contractor and does not control or direct the contractor's performance.

THE RENOVA NET may use third-party technology and service providers to operate and support its systems. These providers may provide services including website hosting, database and cloud storage, data processing, form processing, communications, automation, security, analytics, and other technical or administrative functions.

Personal information may therefore be stored or processed through systems operated by third-party service providers engaged by THE RENOVA NET.

THE RENOVA NET may modify, replace, or add service providers as its technology infrastructure and business operations develop. The categories of service providers described in this section may therefore change over time.

THE RENOVA NET and its third-party service providers may use cookies, local storage, pixels, logs, or similar technologies where necessary to operate the website, maintain security, remember preferences, understand website usage, and improve website functionality.

Technical information collected through these technologies may include IP address, browser type, device information, referring pages, pages viewed, timestamps, and similar information.

THE RENOVA NET retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include providing and administering lead-generation and referral services, maintaining business records, resolving disputes, preventing fraud or abuse, enforcing agreements, and complying with legal or regulatory obligations.

Retention periods may vary depending on the type of information, the nature of the project request, operational requirements, applicable legal obligations, and whether the information remains necessary for an ongoing business or legal purpose.

When information is no longer reasonably necessary, THE RENOVA NET may delete, anonymize, or securely dispose of it in accordance with applicable retention practices and legal requirements.

Depending on your location and applicable law, you may have rights concerning your personal information.

These rights may include:

• Requesting access to personal information we maintain about you.
• Requesting correction of inaccurate personal information.
• Requesting deletion of personal information.
• Requesting a copy of certain personal information in a portable format where applicable.
• Objecting to or restricting certain processing where provided by applicable law.
• Exercising other privacy rights provided by applicable law.

THE RENOVA NET does not sell homeowner personal information as a standalone data product.

If you believe a privacy right applies to your information, you may submit a request using the contact information provided below. THE RENOVA NET may take reasonable steps to verify your identity before completing certain requests in order to protect your information from unauthorized disclosure.

To submit a privacy request, contact THE RENOVA NET using the contact information provided at the end of this Privacy Policy. Please identify the type of request you are making and provide sufficient information for us to locate the applicable records.

THE RENOVA NET may request information reasonably necessary to authenticate a request before providing access to, correcting, or deleting personal information.

We will process authenticated requests in accordance with applicable law.

If applicable law provides a right to appeal THE RENOVA NET's decision concerning a privacy request, an appeal may be submitted through the same contact method used for the original request. The appeal should identify the original request and explain why you believe the decision should be reconsidered.

THE RENOVA NET's services are intended for adults and are not directed to children under 18 years of age.

We do not knowingly request or intentionally collect personal information from children for the purpose of providing remodeling or construction lead-generation services.

If you believe a child has provided personal information to THE RENOVA NET, please contact us so that we can review and address the information as appropriate.

THE RENOVA NET may update this Privacy Policy from time to time to reflect changes in our services, technology, data practices, legal requirements, or business operations.

When we make material changes, we may update the "Last Updated" date at the top of this Privacy Policy and provide additional notice where required by applicable law.

We encourage you to review this Privacy Policy periodically so that you remain informed about how THE RENOVA NET handles personal information.